FAQ

• How do I register in my account?

  You can register in the Personal account either on your own site, indicating contact details, or contact technical support. The accounting data of the Personal account is provided only to the subscribers of Lartech.

• How do I access applications?

  Access to applications is carried out with the account of your Personal account. In order for the application to communicate with the device, it is necessary to «tie» the device to the application in the Personal Area.

• How to connect a new device to the Lartech network?

  To connect the device to the Lartech network, it is necessary to register it in the Personal account, specifying the corresponding identifiers.

• How do I set up the base station?

  The Lartech base stations are configured and fully operational. If you need to configure and connect a base station purchased not from Lartech, please leave a request for technical support.

• The device is not registered on the network. Why?

  In case the device is not registered on the server platform, it is necessary to check:

  • Are the device IDs entered in the database correctly?
  • Whether the device is in the coverage area of the Lartech network
  • Whether the nearest base station
  • Is the application selected for the device

  All the above checks can be performed in your Personal account. In the event that the result of the check is positive, but the device does not register on the platform, please apply for technical support.

• The device is registered, but data is not exchanged.

  In this case, you need to apply for technical support.